Setting up a live human captioner

Zoom supports live human-generated captions. The meeting Host must arrange for a captioner to attend. 

1. Before Meeting:

Arrange for a captioner to attend the meeting.

Frequently asked questions:

How do I arrange for a captioner?  

The meeting host can set this up with coordinators.na@ai-media.tv(link sends e-mail), our contact at ACS (Alternative Communications Services). Duke's ACS contact will arrange for a captioner to be an attendee. The meeting host would assign them as the captioner. Details are shown in the next step.

How far in advance do I need to schedule a live captioner?  

As much as possible, but a day or two will work. 

How much is live human-generated captioning going to cost? 

About $100 per hour.

How would billing work?  

ACS generally will invoice weekly, but they are flexible.  You will need to provide the name/email of who to invoice. 

 

Ensure captioning is enabled in your account before the meeting starts.

Note: You only need to do this once. It will remember this setting for all your meetings.

  1. Go to https://duke.zoom.us/profile/setting?mid=&from=client&&tab=meeting.
  2. Choose "Settings" on the left.
  3. Choose "In meeting (advanced settings).
  4. Enable the "Closed captioning" toggle:
Image
Enable all captioning options

2. In Meeting:

Assign the ACS human captioner as the captioner

Image
Assign a Participant to type

Done!

Wait, I need more help!