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Setting up a live human captioner
Zoom supports live human-generated captions. The meeting Host must arrange for a captioner to attend.
1. Before Meeting:
Arrange for a captioner to attend the meeting.
Frequently asked questions:
How do I arrange for a captioner?
The meeting host can set this up with coordinators.na@ai-media.tv(link sends e-mail), our contact at ACS (Alternative Communications Services). Duke's ACS contact will arrange for a captioner to be an attendee. The meeting host would assign them as the captioner. Details are shown in the next step.
How far in advance do I need to schedule a live captioner?
As much as possible, but a day or two will work.
How much is live human-generated captioning going to cost?
About $100 per hour.
How would billing work?
ACS generally will invoice weekly, but they are flexible. You will need to provide the name/email of who to invoice.
Ensure captioning is enabled in your account before the meeting starts.
Note: You only need to do this once. It will remember this setting for all your meetings.
- Go to https://duke.zoom.us/profile/setting?mid=&from=client&&tab=meeting.
- Choose "Settings" on the left.
- Choose "In meeting (advanced settings).
- Enable the "Closed captioning" toggle:
2. In Meeting:
Assign the ACS human captioner as the captioner
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Done!
Wait, I need more help!
- Documentation issues: Joel Crawford-Smith
- Zoom Administration: Debbie Suggs
- Accommodations for students and employees: Disability Management System