In general, Web Content Accessibility Guidelines (WCAG) 2.0 guidelines also apply to documents on a site.

For Microsoft Products it is recommended to upgrade to the latest version because the documents and PDFs it produces are generally much more accessible than previous versions. 

Duke faculty and staff have access to download Microsoft Office 2016 through If you do not have access to your own computer, you might have access to Office Online which has browser-based versions of the same software.

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe PDF

Adobe InDesign

Remediation services

To be sustainable, content creators at Duke need to know how to make their documents accessible from the start. However, some documents are difficult to remediate and sometimes the quantity is just too high to handle.

WCAG Compliance Inc.

The Duke Web Accessibility Team has researched the market for a quality PDF Remediation vendor.  We recommend “WCAG Compliance Inc.” for PDF remediation.  We have sent dozens of complex documents to them to test the quality of their work. In our experience, they have all came back accessible and compliant.  So, we can have confidence that their work. We have negotiated a discount for Duke. The price point is very competitive. Plus, our contact there is very easy to work with.

Automated tools

No automated service can make every PDF document perfectly accessible. They should always be retested to ensure compliance. This service works best on simple documents. This service should not be used for complex forms, magazines, and brochures.


This service can help convert a variety of documents into 'tagged' PDF files to improve a document's level of accessibility. No automated service can make a PDF perfectly accessible, but the RoboBraille service: will go through and add tags as best it can to try to improve the document's level of accessibility.